Exchange Policy

At Chic and Pretty, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with our simple exchange process.

Eligibility for Exchange

  • Exchanges must be requested within 24 hours of receiving your product.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Custom-sized or custom-made dresses are not eligible for exchanges.

How to Request an Exchange

To initiate an exchange, please email us at contact@chicandprettyus.com within 24 hours of receiving your order. Be sure to include your order number and details about the item you wish to exchange.

Shipping for Exchanges

  • Customers are responsible for the shipping costs when sending the item back for an exchange.
  • Once we receive and inspect the returned item, we will process the exchange and ship the new item to you.
  • Please note that shipping times may vary depending on your location.

Where to Send Your Exchange

Please send your item for exchange to the following address: Chic and Pretty
3627 Woodhaven Court,
Woodbridge, VA 22192,
United States

We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

International Orders

  • Exchanges for international orders are handled on a case-by-case basis. Please contact us at contact@chicandprettyus.com for more information.

If you have any further questions, feel free to reach out to us at contact@chicandprettyus.com.