At Chic & Pretty, all of our dresses are available in limited quantities. We carefully inspect every piece to ensure the highest quality because we truly want you to love your dress.
While we do not offer monetary refunds, we happily accept exchanges according to the guidelines below.
Exchange Window & Eligibility
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Timeframe: Exchange requests must be submitted within 24 hours of receiving your order.
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Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
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Final Sale: All custom-made and custom-sized pieces are strictly final sale and cannot be exchanged.
How It Works
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Request: Email us within 24 hours of delivery with your order number and the details of the item you wish to exchange.
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Ship: Ship the item back to us using a trackable shipping method.
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Process: Once we receive and inspect your returned item, we will process and ship your replacement exchange item.
Shipping Costs
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Customer Responsibility: Return shipping costs for standard exchanges are the responsibility of the customer.
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Damaged or Incorrect Items: If your item arrived damaged, defective, or incorrect, we will cover 100% of the return shipping costs, no questions asked.
Return Shipping Address
Please send all authorized exchanges to:
Chic & Pretty
3627 Woodhaven Court
Woodbridge, VA 22192
United States
Questions?
If you have any questions or need to start an exchange, please contact our support team directly through our Contact Page or reply to your order confirmation email.
